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BMW Hams HallHams Hall, Coleshill, West Midlands Business Segment: Motor Industry Manufacturer Site Purpose: Engine Production Plant Site Population: 850 Catering Services: Main Restaurant, Deli Bar, Fine Dining Hospitality, Lifestyle Shop OCS Staff: 17 Length of Contract: 4 years |
| Production at the BMW engine plant at Hams Hall in North Warwickshire, England began in January 2001. The £400 million production facility is the first BMW engine plant to be built outside Germany and Austria. Hams Hall plays a crucial role in BMW Group?s international production network as the ?centre of competence?. The catering challenge is embodied in their by-words for success ? agile, efficient and innovative. Production schedules can change instantly and we have learned to react quickly and efficiently to meet the catering needs required. Hospitality Fine Dining is no exception where only the best is good enough. As with many of OCS?s automotive sites, the need to match service efficiency to site productivity is paramount ? there can be no queuing or waiting around for associates with productivity targets to meet! A whole range of Key Performance Indicators which are measured and reported monthly from queuing times to health and safety, from catering uptake percentages ( at a staggering 85%! ) to cost saving initiatives.  |
 Agile, efficient and innovative |
 BMW partnership |
As a result of the successful contract at Hams Hall, OCS here now been awarded the contract for BMW Cowley opening in Spring 2005. David Shakes, BMW Client at Hams Hall says ?During our partnership of six years, we have twice, due to BMW policy dictate, pursued a policy of competitive tendering for catering services. On both occasions, OCS was deemed to be the best company to give the service we require. At all times we find them anxious to please the customers with a wide variety of menu, quality food, special days anda fine hospitality service. Importantly they have always proven to be adaptable to instant inevitable changes in production schedules.? |
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